Why is cross-border eServices interoperability important, and what does EU4Digital do to promote the interoperability for cross-border eServices in the Eastern partner region?

  • Date: 22/04/20
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Many public services are becoming more readily available online, yet they are rarely fully enabled for seamless cross-border interaction. When interacting with interoperable eServices across borders, governments, businesses, and citizens can fully access eServices, understand the basic related rules and requirements, authenticate themselves, complete cross-border payments, sign or seal documents electronically, as well as submit electronic evidence from the authorities. On the EU level, the single digital gateway will facilitate online access to information, administrative procedures and assistance services.

To improve Eastern partner country readiness to provide cross-border eServices, the EU4Digital Facility defined a framework to assess Eastern partner country readiness for cross-border eServices, which includes:

  • Identifying and overcoming organisational and technical barriers;
  • Fundamental interoperability principles;
  • eServices access to foreigners;
  • Availability of digital enablers.

Based on the assessments, the EU4Digital Facility will develop the cross-border eServices interoperability framework, which will provide guiding principles and practical recommendations for Eastern partner countries. This will enable a harmonised approach on the development of interoperable cross-border eServices at national level, accelerated
through the use of digital enablers.