‘One click and no bribes’: Zelensky signs decree on e-services

President of Ukraine Volodymyr Zelensky on 30 July signed a decree ‘On some measures to improve the access of individuals and legal entities to electronic services’, aimed at streamlining and ensuring the transparency of state registries, developing modern e-identification tools, and implementation of e-government services that are key to citizens and businesses. 

The document sets a priority task of conducting a full audit of the existing public registries, the president’s press service reports. 

“Today in Ukraine there are more than 350 state registries, most of which operate in a completely inefficient and opaque way. This is the main cause of raiding, corruption and other schemes in various public services, for example, in city development or land sectors,”said Mykhailo Fedorov, the president’s adviser on digital affairs.

The audit of registries and their further streamlining, the dissemination of a single identifier of an individual to link their data from different registries, and the introduction of electronic interaction will spare citizens the need to constantly provide the same information and various reference, and will greatly simplify all public services, according to Fedorov.

“Transparent and reliable work of state registries will be the key to safe business development and effective management of the country as a whole,”the adviser to the president added. At the same time, the decree provides for the introduction of a single web portal of electronic services, where Ukrainians will be able to access information about themselves in public registers (for example, property, land, transport, taxes and income) and priority electronic public services through their e-office.