On 10 June, the EU Delegation to Armenia and the country’s government presented new electronic instruments to promote transparency and openness of public governance in the country at an event in Yerevan.

The event was held in the framework of the public awareness campaign for a new one-window system for electronic requests. With this platform, citizens can submit a request, complaint or an application to any state and local government body authorised to provide information and receive feedback online.

“Both the EU and Armenia have strong interest in cooperation related to e-governance in Armenia,”said EU Ambassador Piotr Świtalski in his opening remarks. “The continuity of the EU support in this field is a proof that we are committed to this cooperation and value our mutual achievements.”

With the EU’s support, more than 10 e-governance platforms have been established in Armenia. Among them are the electronic document management system Mulberry, electronic system of the State Register for Legal Entities (www.e-register.am), and unified website for publications of draft legal acts (www.e-draft.am). 

Currently, two more systems are being developed: the Interoperability Platform and Single Electronic Window.

In the period 2008–2018, the EU provided close to €25 million towards e-governance reforms in Armenia.

Press release