Armenia

EU4Digital builds on a long history of EU cooperation with Armenia in the field of e-government and digitalisation. EU4Digital further strengthens EU-Armenia cooperation with a focus on Telecom Rules, eTrust and Cross-Border Digital Services, eTrade, eHealth, ICT Innovation and Start-up Ecosystems and Digital Skills. 

The outcomes of the initiative will result in improved online services for Armenian citizens, at better prices and with greater choice, attracting investments, boosting trade and employment as well as strengthening cooperation with EU Member States and within the Eastern Partnership. 

The EU has been actively involved in supporting digitalisation and the e-government sector since 2002. Recent cooperation includes ‘EU4Armenia: e-Gov Actions’ (2017-2020), a project to create a ‘single window’ and common Governmental Interoperability Platform (GIP) for all governmental services.  

Furthermore, ‘Development of Citizen-Centric Digital Services’ (2020-2022) identified top e-services: mapping and developing a catalogue of services that support key digital services, including making an inventory of the current Armenian digital resources and registers, and assessing digital datasets and information systems with the goal to achieve architectural separation of back-office and front-office services. Business processes of at least 35 services have been redesigned. 

In 2021, the EU funded a new project in the same sphere, ‘Development and Introduction of E-justice solutions in Armenia’. The overall objective of this three-year project is to develop a unified e-Justice platform. By serving as focal point for all inter-connected information systems, the new justice system will replace paper circulation processes with an electronic format. The e-justice portal will allow for all persons to connect and send/receive information from a single access point.  

Previous cooperation in the digital sphere included EU support to Armenia’s e-civil status registry, ‘Mulberry’ paperless ministry, online business registry, e-penitentiary system, e-apostille, e-draft interactive portal to enable transparent and easy discussion about draft legal acts, and the e-request online interactive portal that enables requests, complaints or suggestions to be made to the government. 

In 2021, the digital transformation strategy of Armenia, the action plan and outcome indicators of the strategy were approved. The Information Systems Agency of Armenia Foundation was established to support the development of the electronic digital society and economy and digital service delivery.  

For more information about the EU’s relations with Armenia, visit: 

• EU4Armenia website 
• Delegation of the European Union to Armenia website